Support and Long-Term Maintenance
An application needs to run, stay secure and grow with the business. We take care of operations, monitoring and development — for our applications and those built by others.
Cílová skupina
Who this service is for
- Companies with an application its original vendor no longer maintains
- Operations where application downtime means stopped business
- Businesses without their own IT that need one accountable partner
- Applications on ageing technology in need of security maintenance
- Clients of our applications who want a guaranteed response time
Rozsah
What's included
- Technical audit at takeover — state of the code, dependencies, infrastructure and security
- Availability and performance monitoring (Zabbix) with alerting — we know first
- Regular dependency updates and security patches
- Backups with tested restore — not just backups you hope work
- Agreed incident response time (SLA by support tier)
- Continuous development — new features in stages, with transparent reporting
- Monthly report: availability, work done, recommendations
Postup
How we work together
- 1
Audit and takeover
We review the code, infrastructure and access. The output is a state-of-affairs report and a stabilisation plan.
- 2
Stabilisation
We add monitoring and backups, fill in documentation and fix the riskiest spots.
- 3
Steady operations
Maintenance, updates and support in an agreed mode — with a response time you can rely on.
- 4
Development
New features planned in stages by business priority. The application keeps pace with the company.
Pricing
Support runs as a monthly fee based on SLA tier and application size; development is billed per agreed stage. The initial audit is quoted at the consultation — which is free of obligation.
Časté dotazy
Mohlo by vás zajímat
Will you take over an application with no documentation?
Yes, it’s a common case. The takeover includes a technical audit and writing the operations documentation — after stabilisation the application is in better shape than we found it.What if it's built on a technology you don't use?
We assess that in the audit. We can maintain mainstream technologies (PHP, JS/Node, Python); for exotic ones we propose either a maintenance-only mode or a gradual migration plan.How fast do you react to an outage?
Per the agreed SLA tier — for critical applications within hours, including outside business hours. Monitoring usually reports the outage before users notice.Can we end the support any time?
Yes. The code, access and documentation are yours the whole time — handover to another vendor is a matter of days, not months. No vendor lock-in.
Další služby
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Let's get started.
A no-obligation consultation — describe the application's state and we'll propose a takeover and stabilisation plan.